Privacy Policy

1. Introduction

Physio Seba respects your privacy and is committed to handling personal and health-related information responsibly.

This Privacy Policy describes the types of information we may collect, why we collect it, how we may use it, and the choices available to you.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• physioseba.com
• Phone calls
• SMS communications
• WhatsApp communications
• Appointment requests
• Home physiotherapy service inquiries
• Online forms, where available
• Advertising and analytics technologies used on our website

3. Information We Collect

Depending on how you interact with Physio Seba, we may collect information that you voluntarily provide as well as limited technical information generated when you use our website.

4. Personal Information

Personal information we may collect includes:

• Your name
• Phone number
• Email address, if provided
• Home visit area or general location
• Preferred appointment date or time
• Information included in messages you send us

5. Health Information

When you request physiotherapy services, you may voluntarily provide information about a patient's physical condition or health needs.

This may include information relating to:

• Stroke or neurological conditions
• Back, neck, knee or joint pain
• Sports injuries
• Post-surgery rehabilitation
• Mobility difficulties
• Elderly care requirements
• Other relevant rehabilitation needs

6. Device Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or advertising technologies.

This may include:

• Browser type
• Device type
• Operating system
• Approximate geographic information
• Pages visited
• Session and website interaction information
• Referral source

7. How We Collect Information

We may collect information when you:

• Call Physio Seba
• Send us an SMS
• Contact us through WhatsApp
• Request a home visit
• Complete a website form
• Visit or interact with our website
• Interact with one of our advertisements

8. How We Use Your Information

We may use information to:

• Respond to your inquiry
• Arrange physiotherapy appointments
• Coordinate home visits
• Understand the patient's general service requirements
• Communicate appointment information
• Provide customer support
• Improve our website and services
• Measure advertising performance
• Prevent misuse or security problems

9. Medical & Health Information

Health-related information provided to Physio Seba is intended to help us understand the type of physiotherapy assistance a patient may require.

We aim to limit the collection and use of such information to what is reasonably relevant to providing or arranging physiotherapy services.

10. Appointment Booking & Home Visit Information

To arrange a home physiotherapy visit, we may request:

• Patient or contact person's name
• Contact phone number
• Area within Dhaka
• Preferred visit time
• General description of the patient's condition
• Any relevant access or appointment instructions

Location information is used primarily to arrange and coordinate the requested home visit.

11. Communications (Phone, SMS, Email & WhatsApp)

If you contact us through phone, SMS, email or WhatsApp, we may use the contact information you provide to respond to your inquiry and coordinate services.

WhatsApp and other communication platforms are third-party services and may process information according to their own privacy policies and terms.

12. Cookies

Our website may use cookies or similar technologies to support website functionality, understand website usage, measure advertising performance and improve the visitor experience.

You can generally control or delete cookies through your browser settings.

13. Google Analytics

We may use Google Analytics to understand how visitors interact with physioseba.com.

Google Analytics may process information such as website interactions, session information, approximate location, browser and device information.

We use analytics information to understand website performance and improve our website and services.

14. Google Ads & Conversion Tracking

Physio Seba may use Google Ads and Google Ads conversion measurement technologies.

These tools may help us understand whether an advertisement leads to an action such as:

• Visiting our website
• Clicking a call button
• Clicking a WhatsApp button
• Submitting an appointment request
• Completing another relevant website action

Advertising and analytics technologies may use cookies or similar identifiers where applicable. Consent mechanisms may be used where required.

15. Third-Party Services

Physio Seba may use or link to third-party services, including:

• Google Analytics
• Google Ads
• Google Maps
• WhatsApp
• Website hosting providers
• Other communication or technical service providers

These third parties may collect or process information according to their own privacy policies and terms.

16. Information Sharing & Disclosure

We do not intend to sell personal or health information.

Information may be shared only where reasonably necessary, including with:

• Physiotherapists assigned to provide the requested service
• Service providers supporting website, communication or business operations
• Authorities when disclosure is required by applicable law or a valid legal process
• Other parties when you request or authorize the disclosure

17. Data Security

We take reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

18. Data Retention

We may retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service coordination, business records, dispute resolution, security and applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymized or otherwise securely handled where appropriate.

19. Your Privacy Rights

Depending on applicable law and the circumstances, you may contact us to request:

• Access to personal information you provided
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of certain permissions or consent
• Information about how your data is being used

Some information may need to be retained when required for legitimate business, security or legal purposes.

20. Children's Privacy

Physiotherapy services may sometimes be requested for a minor by a parent, guardian or responsible adult.

We do not intentionally seek unnecessary personal information directly from children. Where services involve a minor, appointment and health information should ordinarily be provided by or with the involvement of a parent, guardian or responsible adult.

21. External Links

Our website may contain links to external websites or services, including Google Maps, WhatsApp and social media platforms.

Physio Seba is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing information to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies or privacy practices change.

The updated version will be published on this page with a revised "Last Updated" date.